Outbound Training (OBT)
Introduction In the recent past, the nature of the jobs has changed significantly due to the rapid change in the business environment and competitive international market. Therefore, the survival of the job depends not only because of the technical knowledge but also to have a few soft skills to understand business objectives and adapt to existing resources (Satpathy and Patnaik, 2014). Organizations require to have more soft skills in employees like interpersonal skills, project management skills, time management skills, leadership skills, and many more. Employees are the key success factor in any organization. They are mainly responsible for customer feedback, customer satisfaction, quality of products and services and thus maintaining the brand image of the company, utilizing other resources efficiently and effectively, etc. Training and development play a significant role in improving the technical and soft skills of the employees. Outbound training (OBT) is one method ...